Thank You Call- Rescue – Rescue Management System

Your Name *

Date of call *

Pet Tag Number *

Date of Pet admission *

Reporter Phone Number *

Sample call greeting- Hello, am I speaking with Mr/Ms “X”, I am calling from Sarvoham and this is with regards to the pet you reported us on “DATE”.

First of all, I thank you for reporting the distress animal and I am very happy we have people like you who are trying to help the voiceless.

“Kindly provide the update of the pet based on the health condition by consulting with the veterinarian or compounder”.

I would like to ask you few feedback questions that will help us to improve our service for the stray animals

Did ambulance arrive on time to rescue the animal? *

Yes
No

Was the ambulance driver polite and humble? *

Yes
No

If no, what went wrong? *

Did the driver inform how to call to get the updates on the pet? *

Yes
No

Did the driver inform how to call to lodge a complaint? *

Yes
No

The manager who handles the helpline number and who dispatched the ambulance, was he polite and humble? *

Yes
No

If no, what went wrong? *

Was there anything in our rescue process we could improve? If so, what? *

What do you think about the stray animals are lacking in terms of health as most of the people do not feed the animals and how do you think this can be resolved? *

What do you have to say about the animal cruelty as it's still at rise! *

Did you reach out to any other rescue shelter before calling us? If yes, what was there response! *

Have you visited Sarvoham before? *

Yes
No

If no, did you ask the reporter to visit? *

Yes
No

Requested for feedback in Google and Facebook *

Agreed, shared the link
Not in social media

Kindly share the link of the feedback along with donation link (www.sarvoham.org/donation.html) and request the reporter to donate in terms of monetary or in-kind donations

Link shared via? *

SMS
WhatsApp
E-mail
NA

How would you like to rate our ambulance team between 1 to 10, 1 is the least and 10 is the best!

Selected Value: 0

How would you like to rate our manager who helped you to dispatch the ambulance?

Selected Value: 0

How would you like to give overall rating to our organization?

Selected Value: 0

Reporter Review- Staff should rate the reporter *

Any complaints against employee during Rescue? *

Yes
No

If Yes, did you fill Employee Complaint Form? *

Reporter e-mail address

Any Comments?